layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…From Mable's posting. “We” and “our” refer to the employer.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
This position is part of the HomeMade team.
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
An exciting opportunity exists to join our team as a Support Specialist
, helping people to live the life they want.
Reporting directly to the Customer Support Team Leader you will be working closely with our Support Partners to deliver a personal, friendly, high-quality service experience as our customers go through all stages of the HomeMade journey.
To support our customers and keep operations running smoothly, we require flexibility to work within the hours of Monday to Friday, 7:00am – 7:00pm
. Full-time team members work 38 hours per week, with schedules rostered within these operating hours.
Key Responsibilities: Support HomeMade customers through proactive and reactive communications via multiple channels
Manage a high volume of inbound and outbound phone calls and emails (known internally as cases)
Work closely with the Support Partners to sign up, onboard and deliver ongoing support to Homemade customers.
Provide high quality customer support, guidance and training to customers to help self-manage their HCP and achieve their goals
Daily management of customer account documentation, including updating customer profile, accounts and shift notes. Updating systems (Salesforce) and Support Partners
Follow up on outstanding Customer inquiries, feedback and complaints.
Undertake other duties and responsibilities as required.
The Key to Your Success: Bring empathetic and supportive customer service skills to our full range of customers and experiences, including responding to technical enquiries.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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