layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Senior Manager, CS Operations
Luxury Presence
Austin, TX
Source: Luxury Presence careers · View original posting
- Pay
- $140,000 — $165,000 USD per year
Employer job description
From Luxury Presence's posting. “We” and “our” refer to the employer.
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over
30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
Why This Role Matters
CS Operations is the operational backbone of our post-sales organization, serving tens of thousands of real estate professionals across Customer Success, CX, Support, Onboarding, and Product Fulfillment. We are looking for a Senior Manager of CS Operations to own and drive critical projects, including product management of Scout (our internal CSM platform), and deliver operational improvements that directly impact gross revenue retention.
You will report to the Director of CS Operations and operate with significant autonomy: taking projects from scoping through delivery, managing stakeholders across multiple functional teams, and building systems that help our CS organization scale. If you are a self-directed operator who thrives on complexity and wants to see your work reflected in client outcomes, this is the role.