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Lapel
San Francisco, California, United States
Source: Lapel careers · View original posting
From Lapel's posting. “We” and “our” refer to the employer.
At Lapel, we believe the most hospitable companies win. We're building the data, infrastructure, and tools that help customer-facing teams understand every customer and act on that insight at scale throughout the entire customer lifecycle.
Most internet businesses want to treat customers well, but their tools work against them. We’re building the layer that makes every interaction feel personal again: unifying context, coordinating action, and closing the gap between intent and experience.
It’s a technically ambitious challenge spanning data infrastructure, AI, and systems design – with a deeply human outcome: helping software companies serve people better. We call it hospitality at scale.
We’re well-funded, backed by top-tier investors, and already working with exceptional companies, from fast-growing startups to large enterprises. We’ll share more details when we talk.
At Lapel, our product engineering team owns all product surface areas from ideation to delivery to customers. On this team, you'll own features end-to-end across our entire stack and be expected to bring both product judgment and technical depth to ship things that actually work the way customers need them to.
Compensation
We believe great people build great companies – and we invest accordingly.
Competitive salary + meaningful early-stage equity
medical, dental, vision, 401(k), and commuter benefits
many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
lunch and dinner provided daily, in-office snacks, and health & wellness benefits
regular off-sites, tight feedback loops, and a bias toward action
Why Lapel, Why Now
A trillion-dollar problem hiding in plain sight.
Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems. We're rebuilding this from the foundation, and AI makes now the only moment it's possible.
The most interesting place to apply AI is where the work actually happens.
Customer operations is one of the largest, most under-built surfaces in software. Every company runs on it, every team feels the pain, and the tools haven't been seriously reimagined in fifteen years. We think the next generation of category-defining B2B companies will be built here.
One platform, every customer-facing team.
Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it. Owning the foundation means the surface area grows with the company, from a single team to the entire revenue org to the whole business. That's the market, and the mission: better service at internet scale.
Lapel works in person in San Francisco, five days a week, at our office on Market Street. We hire people who'd be restless anywhere else.
Other notices
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Lapel Applicant Privacy Notice
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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