layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Experience Program Manager
ePayPolicy
Austin, Texas, United States
Source: ePayPolicy careers · View original posting
Employer job description
From ePayPolicy's posting. “We” and “our” refer to the employer.
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost
5-star customer reviews
.)
How do we do it?
With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.
Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.
Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.
About the Role
We're transforming how we manage and scale our customer experience. Core to this transformation is moving from ad-hoc project management to structured program delivery. We need a program manager who can balance tactical execution with strategic program development, coordinate across functions, and turn our customer strategy into measurable outcomes.