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Conduit Health
New York City, New York, United States
Source: Conduit Health careers · View original posting
From Conduit Health's posting. “We” and “our” refer to the employer.
Conduit Health is transforming one of the hardest, most outdated corners of post-acute care - getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks - while we handle every step behind the scenes.
We're looking for an Operations Manager, Insurance to investigate, troubleshoot, and resolve the eligibility, benefits, prior authorization, and coverage nuances across patients and health plans. This is detective work: when an order stalls, you trace it back to root cause - a coverage lapse, the wrong plan on file, an MCO carve-out, an entity or NPI mismatch, a documentation gap - and you fix it so it doesn't recur.
You'll report to the Head of Operations and work closely with our RCM, fulfillment, and product teams to keep orders clean, moving, and compliant while we scale across states.
This role offers a unique opportunity to shape insurance operations in a high-growth startup environment, working hands-on with industry leaders and driving impact across our patient population.
Who You Are
You treat a stuck order like a case to crack. You follow the trail through eligibility responses, payer portals, and system flags until you find the real reason - not just the symptom.
You understand how Medicaid, Medicare, and commercial payers actually work - eligibility and benefit verification, prior authorization, plan structures, and coverage rules - and you operate within HIPAA and billing regulations by default.
You resolve the case in front of you and then build the SOP or flag that stops the next one.
You partner across RCM, fulfillment, clinical, and product to unblock orders and cut turnaround time.
You use tools, portals, and metrics to work faster and catch the patterns people miss.
You care deeply about healthcare access and getting patients what they need without the wait.
Compensation
Competitive salary with performance-based incentives.
Flexible working environment (3 in-office days per week in New York).
Unlimited PTO + 9 company holidays.
Direct mentorship and growth opportunities with senior leadership.
Equal Opportunity
Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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