layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Manager, Patient Outreach & Intake Operations at Conduit Health | LAYIQ

Own Patient Outreach & Intake Operations: Lead the day-to-day operations across inbound and outbound patient outreach, intake, and enrollment. Oversee daily queues, staffing coverage, workload allocation, and patient escalations while ensuring effective execution across lead qualification, patient engagement, follow-up and re-engagement, telehealth scheduling, coverage verification, and new-order processing.
Lead & Scale the Team: Manage BPO partners and full-time team members, including hiring, training, coaching, quality oversight, and performance management. Develop staffing strategies, capacity models, and forecasts to support growth. Use individual and team performance data to identify coaching opportunities and raise the bar on outreach effectiveness, conversion, and quality.
Drive Performance & Operational Excellence: Build and manage performance reporting and KPIs across lead volume, qualification, pipeline progression, conversion, productivity, quality, accuracy, and turnaround time. Establish SOPs, improve workflows, resolve bottlenecks, and create clear accountability across the operation.
Build the Future of Intake: Partner with Product to identify, test, and implement AI-enabled tools and automation across outreach, intake, coverage verification, and order processing. Translate frontline pain points and opportunities into clear product requirements, measure the impact of new capabilities, and lead adoption across the team.
Own Conversion & Funnel Performance: Use data to identify where patients are dropping off across the funnel and develop strategies to improve qualification, engagement, follow-up, pipeline progression, and conversion. Test new approaches, measure results, and continuously improve team performance. Partner cross-functionally to remove friction and improve the patient experience.
How Success Will Be Measured
Lead-to-enrollment conversion across the patient journey
Patient engagement and pipeline progression, including contact, telehealth booking, attendance, and completion
Speed and execution, including speed to first contact, follow-up completion, SLAs, and turnaround time
Quality and accuracy across intake, coverage verification, and order processing
Team productivity and capacity, including measurable improvements from process changes and automation

Manager, Patient Outreach & Intake Operations

Employer job description

About Conduit Health

The Role

What You’ll Do

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