layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Launch Program Manager at Seneca | LAYIQ

Own customer launches from commercial handoff through operational readiness.
Build and manage the integrated launch plan, including milestones, dependencies, owners, risks, and critical path.
Coordinate aircraft readiness, shipping, site preparation, training, regulatory work, field support, and customer acceptance.
Ensure the customer has appropriate storage, charging infrastructure, power, connectivity, maintenance space, tools, spare parts, and operating locations.
Clarify which launch responsibilities belong to Seneca and which belong to the customer.
Coordinate required aviation, airspace, site, agency, and local approvals with the appropriate experts.
Develop and drive the customer onboarding and training plan for operators, maintainers, supervisors, and other stakeholders.
Lead launch-readiness reviews and identify gaps before they become field problems.
Coordinate on-site deployment, commissioning, training, and initial operations.
Maintain clear, current communication on launch status, risks, decisions, and open actions.
Drive a defined handoff from launch activities to ongoing customer operations and support.
Write and maintain Seneca’s launch playbook, including standard plans, checklists, readiness gates, templates, and lessons learned.
Feed recurring launch issues and customer insights back into Product, Engineering, Operations, and Support.
Background and Experience: 5+ years of experience in program management, customer deployment, field operations, implementation, or a similar role.
Experience launching complex physical products or systems at customer sites.
Strong cross-functional planning, risk management, and execution skills.
The ability to turn ambiguous objectives into detailed, actionable plans.
Strong customer-facing communication and judgment.
A high level of ownership, attention to detail, and follow-through.
Comfort working in a fast-moving environment where the product and launch process are still evolving.
Willingness to travel regularly to customer locations.
Experience in aviation, drones, robotics, public safety, emergency response, regulatory coordination, technical training, or charging infrastructure is helpful but not required.

Launch Program Manager

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