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todyl
Atlanta, Georgia, USA; Denver, Colorado, USA
Source: todyl careers · View original posting
From todyl's posting. “We” and “our” refer to the employer.
Technical Support Engineer III
Todyl puts world-class networking and security within reach of every business. The Todyl Security Platform converges SASE, SIEM, Endpoint Security, GRC, MXDR, and more into a cloud-native, single-agent platform specifically built for MSPs, MSSPs, and Mid-Market IT Professionals. We are a fast-paced, dynamic start-up, passionate about simplifying complex networking and security for businesses of all sizes.
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer III. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Customers receive clear, confident guidance on complex technical issues.
Escalations are well-documented, actionable, and moved forward with urgency.
Tier 1 and Tier 2 engineers are supported through coaching, documentation, and technical guidance.
Recurring issues are surfaced with context, helping Product and Engineering improve the platform.
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