From Wing Assistant's posting. “We” and “our” refer to the employer.
About Wing AI
Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can focus on what matters most.
Trusted by thousands of teams worldwide, Wing AI combines human expertise with smart systems to deliver fast, reliable, and scalable execution for modern businesses.
Role Overview
The HR Operations Specialist (Onboarding & Engagement) is responsible for delivering a seamless and engaging employee experience from pre-employment through onboarding and throughout the employee lifecycle. This role oversees onboarding administration, orientation programs, employee engagement initiatives, recognition programs, surveys, and culture-building activities while ensuring compliance with company policies and HR processes.
The specialist works closely with hiring managers, department leaders, and cross-functional teams to foster a positive employee experience and strengthen organizational culture.
Roles and Responsibilities: 1. New Hire Onboarding
Manage the end-to-end onboarding process for all new hires.
Coordinate pre-employment requirements, onboarding schedules, and documentation.
Conduct or facilitate new hire orientation sessions.
Ensure timely completion of onboarding tasks, system access, equipment coordination, and HRIS enrollment.
Monitor completion of mandatory onboarding courses, handbook acknowledgment, company policies, and compliance requirements.
Serve as the primary HR contact for new hires during their onboarding period.
Continuously improve the onboarding experience based on survey results and feedback.
2. Employee Engagement
Plan, organize, and execute employee engagement programs, celebrations, wellness activities, and company events.
Develop initiatives that promote company culture, collaboration, and employee morale.
Coordinate recognition and appreciation programs including service awards, employee appreciation activities, and incentive programs.
Partner with department leaders to implement engagement strategies across teams.
Monitor participation and recommend improvements to increase employee involvement.
3. Employee Surveys & Feedback
Administer onboarding surveys, engagement surveys, pulse surveys, and employee satisfaction surveys.
Analyze survey results and identify trends, concerns, and opportunities for improvement.
Prepare reports and recommendations for HR leadership.
Track action plans resulting from survey feedback.
4. Employee Experience
Support initiatives that improve the overall employee journey from onboarding to offboarding.
Coordinate welcome kits, onboarding materials, and employee communications.
Assist in implementing culture-building initiatives aligned with company values.
Promote HR programs, policies, and benefits through effective communication.
5. HR Administration
Maintain accurate onboarding records within the HRIS.
Ensure all employee documents are complete and properly filed.
Monitor completion of required HR documentation and compliance requirements.
Coordinate with other departments regarding new hire requirements.
Assist in updating HR forms, onboarding guides, and employee resources.
6. Internal Communications
Prepare HR announcements related to engagement activities, onboarding, holidays, and employee programs.
Develop newsletters, employee communications, and HR campaigns.
Maintain onboarding content within the Learning Management System (LMS) or HRIS.
Promote participation in HR initiatives through various communication channels.
7. Continuous Improvement
Recommend improvements to onboarding processes and employee engagement programs.
Benchmark HR best practices and introduce innovative employee experience initiatives.
Assist in HR projects related to culture, employer branding, and employee retention.
Qualifications: Education
Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
Experience
At least
2 years of experience in HR Operations, Employee Engagement, Onboarding, or Employee Experience.
Experience coordinating employee events, orientations, or engagement programs.
Experience using HRIS and Learning Management Systems is preferred.
Knowledge & Skills
Strong organizational and project coordination skills.
Excellent verbal and written communication.
Strong interpersonal and relationship-building abilities.
Event planning and coordination skills.
Data analysis and reporting.
Knowledge of HR best practices and employee engagement strategies.
Familiarity with Philippine labor laws and HR compliance requirements.
Proficiency in Microsoft Office, Google Workspace, HRIS, and survey platforms.
Core Competencies
Customer Service Orientation
Communication Skills
Organization and Planning
Attention to Detail
Collaboration and Teamwork
Initiative and Proactiveness
Problem Solving
Adaptability
Creativity and Innovation
Confidentiality and Professionalism
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
