Payments Performance Strategist, LATAM

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success.

We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

• The Payments Performance Strategist, LatAm, will be responsible for leading data-driven discussions with existing and prospective LatAm merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. Initially, the focus will be primarily on the Mexican market.  You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Lead discussions with existing and prospective LatAm merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant-facing expert on payment optimisation strategies in LatAm.
• Gather and build on Stripe’s wide-ranging payments expertise to create LatAm optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s LatAm customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self serve offerings
• Who you are
• Minimum requirements
• 7+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry, with a focus on the LatAm market
• Understanding of e-commerce payments, cards based payments processing and optimisation strategies
• A proven ability to build collaborative working relationships with cross-functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment.
• A proven ability to be a self-starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain.
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
• Excellent verbal and written communication skills.
• Strong data processing, organizational and analytical skills.
• Language proficiency in Spanish
• Preferred requirements
• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders