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Emburse
Addison, TX
Source: Emburse careers · View original posting
From Emburse's posting. “We” and “our” refer to the employer.
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results.
Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals.
The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.
**Please note we are unable to offer sponsorship now or in the future**
What will you Do: Own ultimate responsibility for account health, retention, and expansion across an assigned enterprise client base while proactively identifying and mitigating churn risks.
Build long-term, trusted relationships with C-suite stakeholders, conducting consultative Executive Business Reviews (EBRs) to uncover travel program savings and optimization opportunities.
Troubleshoot complex customer situations, act as the primary escalation point for critical issues, and collaborate with internal teams to drive swift resolutions.
Educate clients, new users, and
Travel Management Company
(TMC) providers on products, technology, and industry best practices.
Advocate for client needs internally, working with cross-functional teams to influence product strategy and overall process improvements.
Oversee key customer milestones, maintain accurate data in Salesforce, and lead the retention/cancellation save process when risks arise.
Proactively track customer metrics and reshop performance, researching issues and partnering with Support teams to resolve technical concerns.
Stay engaged with travel industry trends, deliver public/internal presentations, and lead client-facing speaking engagements.
Partner with leadership to develop new customer success strategies, workflows, and team-wide projects.
Provide first-level support, onboarding guidance, and mentorship to junior CSMs prior to management escalation.
Assist with strategic team projects, including client reference requests, marketing initiatives, and cross-departmental programs.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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