Operations Coordinator

Type:

Full-Time

Location:

Remote

Work Timezone:

U.S. / North America

About Marco:

Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless—and that exceptional people come from anywhere.

The Role & Our Client:

Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12–18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.

If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler — this is a high-trust role with significant room to grow as the brand expands.

Responsibilities - What You'll Do:

• Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.
• Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time.
• Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.
• SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.
• Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.
• Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.
• Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.
• Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets.
• CEO Support: Calendar support
• Inbox triage
• Meeting notes
• Follow-up tracking
• ClickUp action items
• CEO priority tracker
• Light research and special projects
• Must Have: Fluent English: C1/C2 level (written and spoken).
• 1–3+ years in operations, account management, or coordination roles at a fast-paced company.
• Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).
• Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
• Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.
• Strong written communication for cross-team and cross-location coordination.
• Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.
• Bonus Points
• Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.
• Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.
• Experience building or maintaining SOP documentation libraries.

Details:

Work Location:

Remote

Work Timezone:

U.S. (must overlap with U.S. business hours)