layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

IT Support Engineer at Collective | LAYIQ

Systems engineering & automation
Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS.
Build and maintain automated employee-lifecycle (joiner / mover / leaver) workflows that replace manual provisioning work — automation over click-ops.
Contribute to our internal tooling — we script our own dashboards and automation in Python, and increasingly use AI-assisted workflows; you'll help extend them, not just consume them.
Serve as a technical escalation point for issues Tier 1 can't resolve, and turn recurring escalations into permanent fixes.
Mac fleet engineering
Troubleshoot advanced macOS issues beyond the GUI: system logs, launch agents/daemons, configuration profiles, plists, disk and FileVault issues — comfortable living in Terminal.
Manage the fleet through MDM: zero-touch deployment, configuration baselines, OS update enforcement, and compliance remediation.
Partner with security on endpoint health — EDR sensor issues, vulnerability remediation, and closing compliance gaps.
Keep asset inventory accurate across procurement, assignment, repair, and decommission.
Identity, Workspace & HRIS
Administer and troubleshoot our IdP: SSO/SAML app issues, SCIM provisioning to downstream SaaS, role mappings, and MFA resets.
Administer Google Workspace: accounts, groups, delegation, mail routing and delivery issues — including bulk and scripted admin work.
Trace and fix provisioning breakages across the HRIS → IdP → SaaS chain, coordinating with People Ops when data is the root cause.
Network management
Manage the office network — Wi-Fi, wired LAN, VLANs, DHCP/DNS: monitor health, tune coverage and performance, and keep documentation current.
Troubleshoot connectivity end to end, from a user's laptop to the uplink, and own vendor and ISP escalations through resolution.
Keep office infrastructure running: conference-room AV and video systems, printers, and desk and peripheral deployment.
Project execution & collaboration
Own IT projects end-to-end — scoping, timelines, and deliverables — and communicate status clearly to stakeholders along the way.
Partner cross-functionally with security, engineering, and People Ops on rollouts, integrations, and process changes.
Service desk & customer service
Own tickets end-to-end in our service desk — access requests, hardware, software, lockouts, Workspace admin — with clear communication and real follow-through.
Deliver white-glove, face-to-face support as a primary onsite IT contact, including support for leadership and onsite events.
Write and maintain knowledge-base articles and runbooks so fixes stick and repeat

IT Support Engineer

Employer job description

About Collective:

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