Field Service Technician (Los Angeles)

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

• Contactless sensing that monitors respiration and motion with medical-grade accuracy
• Native predictive models that detect 85% of preventable adverse events several days in advance
• Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

About the Role

As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!

What You'll Do: Customer Support Excellence:

• As a Customer Support Specialist, you will be the frontline representative for our customers. You will provide both phone and on-site support, addressing technical queries, resolving issues, and ensuring our customers' needs are met with professionalism and efficiency.
• Device Monitoring and Troubleshooting: Your expertise in monitoring and troubleshooting the Circadia tablet will be essential to maintain smooth operations and promptly address any technical challenges that arise.
• Device Installation and Coordination: You will actively participate in the installation process of the Circadia C100 devices at designated healthcare facilities. This will involve collaborating with contracted vendors to ensure seamless and efficient installation.
• Hands-on Device Maintenance and IT Setup: You will be responsible for routine hands-on maintenance, IT setup, and configuration of medical equipment. Your technical prowess will contribute to the smooth functioning of our devices, optimizing their performance for our customers.
• Basic IT Networking Knowledge: A solid understanding of basic IT networking, including Wi-Fi VLAN configuration, will enable you to troubleshoot and resolve network-related issues, ensuring seamless connectivity for our devices.
• Equipment Mounting and Installation: Utilizing your expertise with power tools and equipment, you will perform precise mounting and installation of our medical devices, ensuring they are securely in place for optimal functionality.
• Asset Management: You will diligently audit and maintain an asset management list, ensuring accurate records of all devices and equipment.
• Adaptability and Fast-Paced Environment: You thrive in a dynamic, fast-paced environment and can handle multiple tasks with precision and composure, ensuring our customers' needs are promptly met.
• Qualifications: High school diploma or equivalent; technical/vocational training a plus
• 1+ years of experience in a field service, IT support, or technical customer support role
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person
• Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment
• Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration) sufficient to diagnose and resolve connectivity issues
• Comfortable using power tools and performing physical installation/mounting work
• Strong organizational skills and attention to detail, with experience maintaining accurate records or asset/inventory logs
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Valid driver's license and ability to travel to healthcare facility sites as needed