Employer job description

From cargo-partner's posting. “We” and “our” refer to the employer.

Responsibility

End to shipment handling
Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents.
Acts as the company’s face towards our customers.
Communicates status of shipments and further steps.
Collects and shares relevant documents with internal/external stakeholders.
Keeps customers proactively informed whenever an unforeseen change occurs.
Consults and supports clients in their queries.
Collaborates with other internal departments in order to solve client’s
Handles customer claims according to corporate procedures.
Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP).
When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect.
Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures.

Deputy/ Assistant Manager- Sea Cargo Export West India