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Valerie Health
Chattanooga, Tennessee, USA
Source: Valerie Health careers · View original posting
From Valerie Health's posting. “We” and “our” refer to the employer.
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry changing operational efficiencies.
Why join us now?
We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high growth unicorns, and top consulting firms.
We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention.
We have raised $39M from world class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
We’re looking for an Operations Team Lead to manage a group of Ops Coordinators while also contributing directly to customer delivery work and strategic projects.
In this role, you will lead a team responsible for delivering work to customers while remaining close to the day-to-day operational workflows. You will focus on developing people, ensuring reliable delivery from your team, and maintaining ownership of a high vis/complex customer. This role combines people leadership and hands-on operational ownership. You will coach and develop operators, ensure clear expectations and accountability, and support customer success by directly contributing to delivery in a meaningful way.
You will report to the Director of Operations and partner closely with Operations leadership as well as cross-functionally with Engineering and Customer teams. This is a leadership role for someone who can both develop strong operators and contribute meaningfully to delivery in a fast-moving operational environment.
Experience
3+ years of experience in operations, delivery, or service environments.
Experience working in fast-paced environments where delivery quality and responsiveness matter.
Proven experience managing, coaching, and developing team members within an operational team.
Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.
Attributes
You stay close to day-to-day delivery and operate effectively in a fast-paced environment. You help keep work moving, adapt as priorities shift, and step in to support the team when volume or complexity increases.
You take responsibility for the quality and completion of work across your scope. When issues arise, you help drive them toward resolution and ensure nothing falls through the cracks.
You move quickly from identifying a problem to helping implement a solution. You follow through on commitments and help ensure work is completed accurately and on time.
You support the development of Ops Coordinators through day-to-day guidance, coaching, and feedback. You reinforce team standards and contribute to a culture of accountability and improvement.
You approach operational problems with clarity and organization. You help prioritize work effectively and communicate clearly with teammates and leadership when issues arise.
Compensation
$70,000-90,000/hour
Hours
: This shift will be 1:30pm - 10:00pm EST
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