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Valerie Health
San Francisco, California, United States
Source: Valerie Health careers · View original posting
From Valerie Health's posting. “We” and “our” refer to the employer.
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
Why join us now?
We are led by
Pete Shalek
(2x health tech exits, including a $600M acquisition by Optum) and
Nitin Joshi
(scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at
7x year-over-year with 300% NRR as customers consistently expand usage.
We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
As an Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead implementations, improve production performance, resolve complex issues, and decide where Agent Operations should focus next.
You will take ambiguous problems from discovery through production: understand how customer workflows operate, translate requirements into agent behavior, prioritize competing opportunities, and make tradeoffs across automation impact, quality, urgency, and operational effort.
You will partner closely with Customer Strategy, Operations, and Engineering, lead workflow discussions directly with customers, and help uplevel the Agent Operations team by developing reusable approaches, improving how the team works, and raising the bar for execution.
We expect candidates with 4-7 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range.
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