layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Client Success Specialist at Ernest | LAYIQ

What You'll Do

Independently administer and manage an assigned portfolio of client accounts, exercising discretion and independent judgment to keep each client's business running smoothly.
Serve as the primary decision-maker for day-to-day account matters on behalf of the assigned Client Relationship Manager (CRM), including order exceptions, expediting requests, inventory substitutions, pricing adjustments, and credit & return decisions.
Analyze each client's purchasing patterns, inventory needs, and business operations, then recommend and implement the packaging solutions and account strategies that best fit their business.
Exercise independent judgment to investigate and resolve client issues, escalations, and service exceptions, determining the appropriate course of action.
Represent the Client Relationship Manager in their absence, making the business decisions needed to ensure continuity of service to the account.
Evaluate and prioritize competing account demands, allocating your time and internal resources based on business impact and client significance.
Identify, develop, and act on opportunities to expand product adoption and grow revenue across your assigned portfolio.
Direct and coordinate cross-functional resolution of order, fulfillment, and service matters, holding internal partners accountable to client commitments.
Identify and drive improvements to account management practices and workflows within the Client Success Specialist function.
Required Qualifications
College Degree required, or 7+ years of related experience in project management or high-volume sales account management
Demonstrated ability to exercise sound, independent judgment and make business decisions with limited direct supervision.
Proven relationship-management skills with the ability to advise clients and act as a trusted business partner.
Excellent verbal and written communication skills with the ability to interact professionally and persuasively with clients and internal teams.
Strong analytical and organizational skills, with the ability to manage and prioritize a portfolio of competing account demands.
Proficiency with Microsoft Office, including Word. Excel, and SAP.
Sound business math skills, including the ability to work with pricing, margins, and unit conversions.
Friendly, professional, dependable, and committed to delivering exceptional client experiences daily.
Ability to work in a team environment, utilizing available company resources to achieve business objectives.
Willingness to actively participate in company cultural events and activities.
Why Join Ernest?
At Ernest, our culture sets us apart. We believe in creating an environment where employees are valued, supported, and given opportunities to grow their careers. We work hard, collaborate as one team, celebrate our successes, and are committed to providing an exceptional experience for both our clients and our employees.
If you're looking to join a company with an employee-first culture, long-term career opportunities, and a team that genuinely enjoys working together, we'd love to hear from you.
Please learn more about Ernest by watching some of our Y outube videos: Ernest's Cardboard Guitar Strikes a Chord
Moving Packaging Forward
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!

Client Success Specialist

Employer job description

Salary range: 75k – 85k

What You'll Do

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