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PointOne
New York City, New York, United States
Source: PointOne careers · View original posting
From PointOne's posting. “We” and “our” refer to the employer.
PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them.
This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact.
This is intense work in a startup that is doubling every three months. You will be expected to take ownership, bring structure to ambiguity, and play a key role in forming the company's engineering culture.
The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!
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