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Maven AGI
Boston, MA, United States
Source: Maven AGI careers · View original posting
From Maven AGI's posting. “We” and “our” refer to the employer.
Company Overview
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.
Position Overview
We're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow.
You'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.
This is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.
We're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees.
***This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays.
Join us in changing the face of enterprise customer support.
Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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