Solutions Engineer (Technical Delivery & Support)

🔍 What we're looking for . Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join our Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams. You will own and manage critical technical integrations and systems, ensuring seamless delivery and ongoing support.

📍Location

: Remote - USA

✅ What you'll do:

End-to-End Technical Integration Delivery

Lead end-to-end design and deployment of integrations involving:

• 278R EDI transactions
• (Healthcare Services Review Request for Review and Response)
• 275 EDI document management workflows for supporting documentation
• RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems
• File-based integrations
• (e.g., SFTP transfers for batched document exchange)

Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including:

• EDI X12 to internal data models
• 278R loops (2000E, 2010EA, 2010EB) to API payload formats
• Mapping HL7 or custom EMR data structures to internal workflows
• Manage
• B2B VPN tunnels
• , IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission.
• Technical Troubleshooting & Quality Assurance
• Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad.
• Build
• SQL scripts for: Data migration pre-validation and post-migration audits
• Live data integrity checks across systems
• Root cause analysis of data mismatches and failed transactions
• Use packet tracing and
• VPN diagnostic tools
• (Wireshark, tcpdump) to debug connectivity issues.
• Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI).
• Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.).
• Technical Project Architecture & Documentation
• Create and maintain sequence diagrams, data flow diagrams
• , and
• API schema documentation for all integrations.
• Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation).
• Define error handling frameworks across integrations, standardizing error response formats and retry logic.
• Technical Advisory & Collaboration
• Serve as the technical SME for customer IT teams, providing guidance on: EMR system connectivity (Epic, Cerner, Athenahealth, etc.)
• Data normalization for authorization workflows
• PHI/PII encryption standards and HIPAA-compliant data handling
• Actively contribute to product feedback loops
• , identifying enhancements to APIs, integration tooling, and internal debugging utilities.
• Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels).
• ⭐️What you'll need to be successful in this role: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field.
• 5–7+ years of hands-on integration engineering
• , with direct ownership of EDI and API implementations in a healthcare environment.
• Deep expertise with EDI X12 standards: Specifically
• 278R transactions
• : Service Type Codes, Request/Response data flow, segment looping
• 275 Attachments for clinical documentation exchange