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Harper
San Francisco, California, United States
Source: Harper careers · View original posting
From Harper's posting. “We” and “our” refer to the employer.
Business Operations Associate
Harper is an AI-native commercial insurance company in San Francisco.
We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance
; they join to build the company that replaces how it works.
Rebuilding a business as software only works if the business actually runs while you rebuild it. Underwriters need answers. Carriers need data. Sales needs enablement. Customers need follow-ups. Today a lot of that runs on people keeping track of things in their heads — and that breaks at ~1,000 new customers a month.
Your job is to learn the entire operation — not one slice — and turn what's in people's heads into systems that scale. One day you're chasing a stalled quote with an underwriter. The next you're building the process that makes sure no quote stalls again. The day after, you're on a customer call, then feeding what you heard into a product spec. The patterns you spot become the things engineering builds next.
No two weeks look the same, and that's the point. You'll rotate across sales enablement, underwriting operations, customer service, and carrier relations — owning real work in each, not observing. The scope is wide because the company moves fast and the problems don't respect org charts.
Compensation
$110,000–$140,000 + performance bonuses & equity
San Francisco, in-office. Based in SF or willing to relocate immediately.
Monday–Friday, in-office hours matching the rest of the company.
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