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Broccoli AI
San Francisco, California, United States
Source: Broccoli AI careers · View original posting
From Broccoli AI's posting. “We” and “our” refer to the employer.
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Hundreds of contractors rely on Broccoli every day.
We've grown to $15M+ ARR in under two years.
We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
We're backed by
Khosla Ventures and
Y Combinator.
We're still just getting started.
Head of AI Success @ Broccoli
This is not a traditional Head of Customer Success role
(and previous experience leading customer success is a plus, but not required).
We’re not hiring someone to just manage relationships or coach people. We’re hiring someone deeply analytical, systems-driven, and AI-native
— someone who can design and build a machine that drives retention and expansion at scale, not manage it manually.
Everything post-sale. Your goals are to maximize customer happiness, product usage, and NDR.
Analytical
You live in metrics: NDR, churn, expansion, usage
You turn messy data into clear actions
AI-native
You instinctively automate workflows using tools like Claude
You think leverage first, headcount last
Revenue-driven
You see CS as a revenue function
, not support
You’re comfortable owning expansion and NDR
Builder
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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