layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Head of Customer Success
Axion
New York, USA; San Francisco, CA, United States
Source: Axion careers · View original posting
- Pay
- $225,000 — $275,000 USD per year
Employer job description
From Axion's posting. “We” and “our” refer to the employer.
Axion | Solutions Organization
Axion helps the world's leading manufacturers identify, investigate, and resolve product quality issues before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale: more of the world's leading manufacturers are starting deployments and moving from initial deployments to production, and Customer Success is becoming a core growth lever.
We're hiring our first Head of Customer Success to turn exceptional customer outcomes into a repeatable operating system - and build the team that will scale it.
This is a true Head of / executive leadership role focused on building the team, systems, and operating model for Customer Success. You’ll define how we approach the customer lifecycle from onboarding and adoption through renewal and expansion, while establishing the metrics, health frameworks, segmentation, and playbooks that will allow the organization to scale.