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Nevoya
Dallas, Texas, United States
Source: Nevoya careers · View original posting
From Nevoya's posting. “We” and “our” refer to the employer.
Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.
The Customer Success Manager is the face of Nevoya to every client and broker we work with. This is a revenue protecting, relationship deepening role: make every interaction so reliable and responsive that clients see Nevoya as their easiest carrier and you as their go to person.
We think about customer experience the way great hospitality operators do. Anticipating needs before they're spoken. Knowing each client the way a great host knows their regulars. Treating a service failure as a chance to win deeper loyalty through the recovery.
Nevoya is an AI-native carrier, and this role reflects that. You'll work alongside AI agents that monitor loads, draft communications, and flag exceptions, using them to deliver responsiveness no traditional carrier can match while bringing the judgment and relationship instincts technology can't replace.
The human-AI boundary. As customer communication evolves across email, calls, and portals, you'll help decide which touchpoints stay human and which get automated, and own the quality of both
We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.
If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com
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