Account Manager

Every brand we work with is trying to answer the same question before they spend real money: why do our customers do what they'll do next? That's what Resonate predicts. In this role you'd own a portfolio of major brands and sit with the people asking it - CMOs, heads of insights, senior marketers. Your job is helping them turn what they learn into decisions about where the money goes. No direct reports. You own the accounts and you own the number, and renewals and expansion come out of doing the work well rather than chasing them.

What you'll be doing

• Owning a portfolio of major brand clients. You lead the relationship and you're the person they call when the decision is hard
• Taking a messy marketing problem from a CMO and handing back a clear answer with the data behind it
• Finding growth in your accounts, showing the client what Resonate can do about it, then working with Sales to close the expansion
• Running QBRs that prove what the work produced and set up the next quarter
• Watching adoption and usage closely enough that you see a renewal problem coming months out, not weeks
• Keeping your Salesforce forecast honest. The relationship work only counts if the number is real
• Representing Resonate in front of clients and at industry events

What we're looking for

• You'll need
• 5+ years in account management or customer success in SaaS, data, or MarTech
• A record of renewing and growing six and seven figure enterprise accounts
• You can hold your own in a room with a CMO and be useful in it
• The ability to tie what we do to a number the client can measure
• A habit of turning complicated marketing problems into a recommendation someone can act on Forecasting and account planning discipline. Your numbers are right without anyone chasing you for them
• Strong signals
• Experience with consumer intelligence, audience data, research, or analytics platforms
• Time on the brand or agency side, so you've been the one receiving this kind of advice
• You've worked with Sales on expansion instead of running every deal solo
• You use AI tools to get through account data faster and turn what you find into a client conversation
• Fluency in Salesforce, or the kind of CRM habits that make picking it up quick
• Who does well here
• You're curious about your clients' businesses and it shows in the questions you ask. You take ownership early and follow through without being managed. You'd rather flag a risk while there's still time to fix it than hope it goes away. Priorities shift here as we grow, but you can move with that without losing the thread on your accounts.
• This is a team that keeps score, but the wins are shared. The people who do well here pull in Sales, Product, and Customer Success instead of working around them.
• Why Resonate
• You're advising on predictive consumer intelligence, the category we created and still lead, which changes the kind of conversation you get to have
• Serious enterprise brands at a company eighteen years in, with enough scale for the work to matter
• A direct line to the VP of Brand Sales. No layers between you and the decision
• Remote first, real flexibility. HQ is in Reston, VA, with occasional on-site time and travel so you're in the room with your clients
• Good work is visible here and it compounds
• The work has receipts. More than $100M invested in the prediction infrastructure, predictions that have beaten a global entertainment brand's own loyalty data, a challenger beverage brand past 400% sales growth in a year against the biggest names in its category, and a 20% sales lift for a consumer software company personalizing its site in real time

About Resonate

Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology, empowering marketers to create a more personalized world that increases customer acquisition and lifetime value. Our SaaS platform, Ignite, and our Data-as-a-Service (DaaS) offerings provide unparalleled insights into consumer motivations, values, and behaviors, enabling our clients to connect with their target audiences in more meaningful and effective ways.

We are a dynamic and fast-growing company seeking passionate and innovative individuals to join our team!

Resonate Attributes

At Resonate, we care about more than your experience on paper. We look for teammates who bring the right mindset and ways of working to help us do great work, together. The Resonators who thrive here embody these qualities:

Proactive Problem-Solving:

You spot challenges early and take initiative to solve them.

Ownership:

You take initiative, follow through, and hold yourself accountable.

Collaboration:

You value working with others and building strong, respectful relationships.

Adaptability:

You stay steady through change and adjust when needed.

Growth Mindset:

You’re open to learning, feedback, and trying new things.

Customer Focus:

You keep the end user in mind and aim for impact.

Clear Communication:

You express ideas simply and listen to understand.

Integrity & Empathy:

You act with honesty and consider the people around you.

Strategic Thinking:

You focus on what matters most and work with purpose.

Drive:

You show up motivated and ready to move things forward.

Readiness:

You bring the skills to contribute meaningfully from day one.

These attributes are the foundation of how we work and grow together!

Location

At Resonate, we take a remote-first approach to work, offering a flexible environment that empowers our team to collaborate seamlessly across different locations. While we embrace remote work, we also encourage thoughtful and intentional in-person collaboration to foster connection and teamwork when needed. Whether you're working from home or joining us in one of our state-of-the-art offices, you'll have the tools and resources you need to succeed.