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Diligent Robotics
Austin, Texas, United States
Source: Diligent Robotics careers · View original posting
From Diligent Robotics's posting. “We” and “our” refer to the employer.
What we’re doing isn’t easy, but nothing worth doing ever is.
We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots.
Field-based · ~75% travel · Preference for candidates near a major airport
The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance.
Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor.
Comfort in a fast-paced, ambiguous environment
— you adapt when priorities change, operate without a finished playbook, and stay organized when several sites need you at once.
Data fluency
— you work confidently in dashboards and spreadsheets, and know the difference between reporting a number and explaining what it means.
Executive presence
— you can hold a room with hospital executives, tell a crisp story with data, and handle hard conversations directly.
Project management discipline
— you scope, sequence, track, escalate, and follow through. Details don't get lost on your watch.
Ownership
— you treat your territory's performance as your own result.
Creative problem-solving and conflict resolution
— you find workable solutions inside real constraints, and handle escalations with sensitivity.
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