Responsibilities
THE ROLE:
In this critical and highly technical role, you will be responsible for executing AMD's Datacenter graphics hardware/software subsystem projects for AMD OEM partners and enterprise commercial end-customers. This position provides a unique opportunity to leverage your expertise in graphics, compute, datacenter technologies, virtualization, AI/Machine Learning, and program management to collaborate with customers utilizing AMD Instinct™ Accelerators.
You must be a team player with a strong commitment to meeting deadlines and the ability to thrive in a fast-paced, multi-tasking environment.
THE PERSON:
The ideal candidate possesses exceptional datacenter deployment and troubleshooting skills in AI GPU hardware, software, and networking. They are highly analytical, detail-oriented, self-motivated, and maintain a positive, results-driven attitude. This role may require up to 75% travel.
KEY RESPONSIBILITIES:
- Perform node and cluster-level software installation and validation for GPU/compute AI and Machine Learning projects.
- Resolve technical issues for customers utilizing AMD Instinct™ products.
- Provide technical guidance and support to customers for server graphics and compute projects related to AI and Machine Learning workloads.
- Build datacenter GPU dockers and containers for customer testing and deployment.
- Qualify and assess new software functionality to ensure compatibility with customer requirements.
- Assist development teams in identifying and resolving hardware/software technical issues throughout the product lifecycle, from initial hardware bring-up to end-of-life.
- Follow procedures to communicate, report, and escalate incidents to AMD Management.
- Collaborate with program managers to maintain project schedules, track action items, ensure deliverables are met, and provide project status updates to customers and AMD management.
- Develop a strong understanding of the client’s business to ensure impactful and effective task completion.
PREFERRED EXPERIENCE:
Experience in:
Datacenter customer support roles.
Large-scale cluster deployment within hyperscale datacenters.
Server architecture and functionality, including remote management, network topologies, and graphics software/hardware subsystems.
Linux installation, setup, usage, and debugging.
Virtual environments (e.g., VMWare, Citrix, KVM, Microsoft) and virtual machine setup/management.
Datacenter GPU software stacks such as AMD ROCm™ or Nvidia CUDA.
Validating multimode AI clusters using AMD tools (e.g., AGFHC, RCCL RDMA) or equivalents.
AI/Machine Learning workloads, frameworks, and models.
Strong debugging, problem-solving, and analytical skills.
Excellent verbal and written communication skills for conveying technical information.
Self-starter with attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
ACADEMIC CREDENTIALS:
Bachelor’s or Master’s degree in computer engineering, Electrical Engineering, Computer Science
Technical certifications in relevant software systems are highly desirable
This role is not eligible for visa sponsorship.
Qualifications
