layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Engineer, IT Asset Management at Intercontinental Exchange | LAYIQ

Design, operate, and continuously improve ITOM processes and systems aligned to IT strategy and operational goals
Maintain and optimize ServiceNow Discovery, Service Mapping, CMDB, and CSDM health and accuracy
Hands-on knowledge of pattern customization, horizontal discovery, top-down mapping, MID server architecture, and credential integrations
Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application
Manage MID server topology, credentials, discovery schedules, and service model quality
Troubleshoot discovery and integration issues across ServiceNow, infrastructure, operating systems, and cloud APIs
Build and support integrations with cloud platforms, Service Graph Connectors, and custom REST/SOAP interfaces
Develop scripts and tooling to improve data quality, deduplication, orphan detection, link validation, and bulk remediation
Create reports and dashboards to monitor ITOM health, coverage, reconciliation, and service map freshness
Produce and maintain technical documentation such as runbooks, architectural decisions, and integration designs
Stay current on ServiceNow platform releases and recommend enhancements and automation opportunities
Knowledge and Experience
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience
5+ years of combined experience in ServiceNow and infrastructure/systems
Working knowledge of ServiceNow, including CMDB navigation, reporting, dashboards, and basic platform configuration
Hands-on understanding of servers, networks, cloud resources, and terminal-based administration
Familiarity with protocol used for ServiceNow Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIs
Ability to troubleshoot discovery issues across both platform and infrastructure layers
Scripting experience in Python, JavaScript, PowerShell, or shell scripting
Experience with REST and SOAP API integrations and large data extracts
Strong written and verbal communication skills, including technical documentation and stakeholder communication
Ability to work independently and collaborate effectively across cross-functional teams
Preferred Knowledge and Experience
Deep ServiceNow ITOM expertise across hybrid cloud and on-premise environments
Strong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchy
ServiceNow certifications such as CIS-ITOM, CIS-Discovery, or CIS-Service Mapping preferred
Familiarity with SAMPro and ServiceNow Enterprise Architecture/Application Portfolio Management
Exposure to AI-assisted development workflows and agentic tooling for ITOM use cases
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Senior Engineer, IT Asset Management

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