Operations Services Supervisor (Teller Manager)

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner.

A successful candidate will demonstrate:

Management Skills:

Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills:

Demonstrates professionalism and empathy in customer interactions. Capable of building rapport with different personalities to drive positive results.