layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Client Service Specialist I (Hybrid)
First Citizens Bank
Phoenix, Arizona; Cottonwood Heights, Utah; Raleigh, North Carolina
Source: First Citizens Bank careers · View original posting
Employer job description
From First Citizens Bank's posting. “We” and “our” refer to the employer.
Overview
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.
We are looking for candidates who live within 50 miles of our locations: 4950 S. 48th Street, Phoenix, AZ 85040, 2750 E. Cottonwood Heights Parkway, Cottonwood Heights, UT 84121 or 100 E. Tryon Road, Raleigh, NC 27603
Acts as the primary contact for the servicing of commercial client requests. Requests may consist of various task types inclusive of account opening, account servicing, bank transaction inquiries, and technical support. May also be responsible for influencing client adoption of online tools. Requests are received through a variety of channels and resolutions are generated by navigating, researching, executing, or escalating issues typically guided by precedent and/or established procedures.
Accountable for facilitating and positively influencing the client experience by effectively delivering accurate and timely resolutions. Performs assigned functions under regular supervision and ensures adherence to all regulations, procedures, policies, and job-aids.