From QXO's posting. “We” and “our” refer to the employer.
QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting
$50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.
What you'll do:
The Inside Sales Support Specialist provides operational and administrative support to the Outside Sales team while serving as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments. This role plays a critical part in ensuring customer orders, quotations, purchase orders, and project documentation are processed accurately and efficiently. Working closely with Sales, Operations, Inventory, Purchasing, and Customer Service teams, the Inside Sales Support Specialist helps drive exceptional customer service, improve operational efficiency, and support profitable sales growth.
Outside Sales Support
Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
Assist Outside Sales Representatives with customer requests, project updates, and account support
Support bid preparation, pricing requests, and product recommendations
Monitor customer orders to ensure timely processing and fulfillment
Customer & Vendor Coordination
Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
Answer incoming phone calls and emails from customers, vendors, and sales personnel
Communicate order status, product availability, delivery schedules, and project updates
Build and maintain positive working relationships with customers, suppliers, and internal departments
Resolve routine customer concerns and escalate complex issues as appropriate
Order Processing & Documentation
Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
Maintain organized sales files, order documentation, and customer records
Verify pricing, quantities, product availability, and order accuracy before release
Assist with reporting, sales documentation, and operational tracking
Ensure compliance with company sales procedures and documentation standards
Sales Operations
Develop and maintain product knowledge to support customers and sales personnel
Assist with inventory inquiries and product availability
Support collection activities and accounts receivable follow-up when required
Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
Assist with implementation of continuous improvement initiatives throughout the sales department
Cross-Functional Collaboration
Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
Communicate effectively with internal departments regarding project requirements and customer expectations
Support company initiatives that improve workflow, communication, and operational performance
Perform additional duties and projects as assigned
What you'll bring:
Excellent customer service and relationship-building skills
Strong communication and interpersonal abilities
Exceptional organizational and time-management skills
Strong attention to detail and commitment to accuracy
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong problem-solving and analytical skills
Ability to work independently while supporting a collaborative sales team
Strong computer and office technology skills
High school diploma or equivalent required; associate degree in Business, Sales, Construction Management, or related field preferred
Previous experience in inside sales support, customer service, sales administration, order processing, or related roles
Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred
Product knowledge of construction materials, building products, and industry terminology preferred
Basic understanding of inventory management, purchasing, and order fulfillment processes
Ability to read and interpret blueprints or willingness to learn
Experience using ERP, CRM, or business management software (BisTrack preferred)
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Primarily office-based environment within a branch, warehouse, or distribution facility
Frequent interaction with customers, vendors, warehouse personnel, shipping teams, Outside Sales Representatives, and management
Ability to sit and work at a computer for extended periods
Occasional visits to warehouse, yard, or shipping areas may be required
Ability to occasionally lift office materials weighing up to 25 pounds
Flexibility to support extended hours during peak business periods as operational needs require
What you'll earn
Health Care Benefits
Paid Time Off
We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation
, national origin, age, disability, or any other protected status.
To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation
Compensation
Salary Range:
USD $75,000.00 - USD $80,000.00 /Yr.
Responsibilities
The Inside Sales Support Specialist provides operational and administrative support to the Outside Sales team while serving as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments. This role plays a critical part in ensuring customer orders, quotations, purchase orders, and project documentation are processed accurately and efficiently. Working closely with Sales, Operations, Inventory, Purchasing, and Customer Service teams, the Inside Sales Support Specialist helps drive exceptional customer service, improve operational efficiency, and support profitable sales growth.
Outside Sales Support
Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
Assist Outside Sales Representatives with customer requests, project updates, and account support
Support bid preparation, pricing requests, and product recommendations
Monitor customer orders to ensure timely processing and fulfillment
Customer & Vendor Coordination
Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
Answer incoming phone calls and emails from customers, vendors, and sales personnel
Communicate order status, product availability, delivery schedules, and project updates
Build and maintain positive working relationships with customers, suppliers, and internal departments
Resolve routine customer concerns and escalate complex issues as appropriate
Order Processing & Documentation
Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
Maintain organized sales files, order documentation, and customer records
Verify pricing, quantities, product availability, and order accuracy before release
Assist with reporting, sales documentation, and operational tracking
Ensure compliance with company sales procedures and documentation standards
Sales Operations
Develop and maintain product knowledge to support customers and sales personnel
Assist with inventory inquiries and product availability
Support collection activities and accounts receivable follow-up when required
Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
Assist with implementation of continuous improvement initiatives throughout the sales department
Cross-Functional Collaboration
Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
Communicate effectively with internal departments regarding project requirements and customer expectations
Support company initiatives that improve workflow, communication, and operational performance
Perform additional duties and projects as assigned
Qualifications
Excellent customer service and relationship-building skills
Strong communication and interpersonal abilities
Exceptional organizational and time-management skills
Strong attention to detail and commitment to accuracy
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong problem-solving and analytical skills
Ability to work independently while supporting a collaborative sales team
Strong computer and office technology skills
High school diploma or equivalent required; associate degree in Business, Sales, Construction Management, or related field preferred
Previous experience in inside sales support, customer service, sales administration, order processing, or related roles
Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred
Product knowledge of construction materials, building products, and industry terminology preferred
Basic understanding of inventory management, purchasing, and order fulfillment processes
Ability to read and interpret blueprints or willingness to learn
Experience using ERP, CRM, or business management software (BisTrack preferred)
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Primarily office-based environment within a branch, warehouse, or distribution facility
Frequent interaction with customers, vendors, warehouse personnel, shipping teams, Outside Sales Representatives, and management
Ability to sit and work at a computer for extended periods
Occasional visits to warehouse, yard, or shipping areas may be required
Ability to occasionally lift office materials weighing up to 25 pounds
Flexibility to support extended hours during peak business periods as operational needs require
Employer application notice
Equal opportunity and accommodations
QXO is an Equal Opportunity Employer.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
