From QXO's posting. “We” and “our” refer to the employer.
QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products.
The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you'll do:
The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and jobsites. This role diagnoses product issues, performs repairs and adjustments, documents completed work, and delivers an exceptional customer experience throughout every service visit. Depending on the business unit, work may include doors, windows, millwork, building products, equipment, or related systems. The ideal candidate is mechanically inclined, customer-focused, and committed to safety, quality workmanship, and operational excellence.
Service & Field Repairs
Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests
Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions
Inspect products and completed work to ensure compliance with quality standards and customer expectations
Verify completed repairs meet manufacturer specifications and company quality requirements
Recommend additional repairs, replacement parts, or follow-up service when necessary
Service Preparation & Documentation
Review work orders before each service call to ensure required materials, parts, and tools are available
Load company vehicles with required products, materials, equipment, and tools
Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time
Document service findings, completed repairs, photographs, and follow-up recommendations
Return all completed documentation according to company procedures
Customer Service
Communicate with customers regarding appointment times, arrival windows, repair status, and completed work
Discuss repair recommendations and completed service with customers to ensure satisfaction
Maintain courteous, professional communication throughout each service visit
Respond to customer questions and resolve concerns whenever possible
Deliver an exceptional customer experience while representing QXO professionally
Equipment & Vehicle Maintenance
Maintain assigned company vehicle in a clean, safe, and professional condition
Inspect company vehicles, tools, and equipment daily to ensure safe operation
Report vehicle damage, equipment malfunctions, or safety concerns immediately
Maintain organized inventory of service tools, materials, and replacement parts
Quality & Operational Support
Verify products, materials, and replacement components meet specifications before installation
Communicate recurring product quality concerns to supervisors and operations teams
Assist with ordering materials or replacement products when additional service is required
Support scheduling and coordination of future service visits when necessary
Participate in continuous improvement initiatives that improve customer service and operational efficiency
Safety
Follow all company safety policies, OSHA regulations, and PPE requirements
Maintain a clean and organized work environment at customer locations and within company vehicles
Identify and report unsafe working conditions, accidents, near misses, or equipment concerns
Participate in required safety meetings and training
Perform additional duties as assigned.
What you'll bring:
Strong mechanical aptitude and troubleshooting abilities
Excellent customer service and communication skills
Strong attention to detail and commitment to quality workmanship
Ability to work independently while managing multiple service calls
Strong organizational and time-management skills
Ability to adapt to changing priorities in a fast-paced field environment
Commitment to safety and continuous improvement
High school diploma or GED required
Associate degree or technical training preferred
Experience in field service, maintenance, warranty, construction, or related industries
Experience servicing building products such as doors, windows, millwork, or similar systems preferred
Strong understanding of installation, adjustment, repair, and troubleshooting techniques
Experience working in customer-facing field service roles
Valid driver's license with acceptable driving record
Ability to qualify for company vehicle insurance
Bilingual (English/Spanish) communication skills are a plus
Work is performed in customer homes, commercial jobsites, warehouses, manufacturing facilities, and outdoor environments
Frequent travel between customer locations throughout the workday
Ability to stand, walk, climb ladders, bend, kneel, crouch, and perform physical tasks for extended periods
Ability to frequently lift, carry, and move materials weighing up to 75 pounds independently and up to 100 pounds with assistance
Frequent use of hand tools, power tools, ladders, company vehicles, and material handling equipment
Exposure to varying weather conditions, construction environments, machinery, and seasonal temperatures
Ability to work overtime or extended hours based on service schedules and customer needs
What you'll earn:
Health Care Benefits
Paid Time Off
Benefits for union‑represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.
We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.
Responsibilities
The Service Technician is responsible for performing service, repair, maintenance, troubleshooting, and warranty work at customer locations and jobsites. This role diagnoses product issues, performs repairs and adjustments, documents completed work, and delivers an exceptional customer experience throughout every service visit. Depending on the business unit, work may include doors, windows, millwork, building products, equipment, or related systems. The ideal candidate is mechanically inclined, customer-focused, and committed to safety, quality workmanship, and operational excellence.
Service & Field Repairs
Perform scheduled service, maintenance, repair, warranty, and adjustment work based on work orders and service requests
Diagnose product, installation, and operational issues in the field and implement appropriate repair solutions
Inspect products and completed work to ensure compliance with quality standards and customer expectations
Verify completed repairs meet manufacturer specifications and company quality requirements
Recommend additional repairs, replacement parts, or follow-up service when necessary
Service Preparation & Documentation
Review work orders before each service call to ensure required materials, parts, and tools are available
Load company vehicles with required products, materials, equipment, and tools
Complete service tickets, repair documentation, warranty paperwork, and material requests accurately and on time
Document service findings, completed repairs, photographs, and follow-up recommendations
Return all completed documentation according to company procedures
Customer Service
Communicate with customers regarding appointment times, arrival windows, repair status, and completed work
Discuss repair recommendations and completed service with customers to ensure satisfaction
Maintain courteous, professional communication throughout each service visit
Respond to customer questions and resolve concerns whenever possible
Deliver an exceptional customer experience while representing QXO professionally
Equipment & Vehicle Maintenance
Maintain assigned company vehicle in a clean, safe, and professional condition
Inspect company vehicles, tools, and equipment daily to ensure safe operation
Report vehicle damage, equipment malfunctions, or safety concerns immediately
Maintain organized inventory of service tools, materials, and replacement parts
Quality & Operational Support
Verify products, materials, and replacement components meet specifications before installation
Communicate recurring product quality concerns to supervisors and operations teams
Assist with ordering materials or replacement products when additional service is required
Support scheduling and coordination of future service visits when necessary
Participate in continuous improvement initiatives that improve customer service and operational efficiency
Safety
Follow all company safety policies, OSHA regulations, and PPE requirements
Maintain a clean and organized work environment at customer locations and within company vehicles
Identify and report unsafe working conditions, accidents, near misses, or equipment concerns
Participate in required safety meetings and training
Perform additional duties as assigned.
Qualifications
Strong mechanical aptitude and troubleshooting abilities
Excellent customer service and communication skills
Strong attention to detail and commitment to quality workmanship
Ability to work independently while managing multiple service calls
Strong organizational and time-management skills
Ability to adapt to changing priorities in a fast-paced field environment
Commitment to safety and continuous improvement
High school diploma or GED required
Associate degree or technical training preferred
Experience in field service, maintenance, warranty, construction, or related industries
Experience servicing building products such as doors, windows, millwork, or similar systems preferred
Strong understanding of installation, adjustment, repair, and troubleshooting techniques
Experience working in customer-facing field service roles
Valid driver's license with acceptable driving record
Ability to qualify for company vehicle insurance
Bilingual (English/Spanish) communication skills are a plus
Work is performed in customer homes, commercial jobsites, warehouses, manufacturing facilities, and outdoor environments
Frequent travel between customer locations throughout the workday
Ability to stand, walk, climb ladders, bend, kneel, crouch, and perform physical tasks for extended periods
Ability to frequently lift, carry, and move materials weighing up to 75 pounds independently and up to 100 pounds with assistance
Frequent use of hand tools, power tools, ladders, company vehicles, and material handling equipment
Exposure to varying weather conditions, construction environments, machinery, and seasonal temperatures
Ability to work overtime or extended hours based on service schedules and customer needs
Employer application notice
Equal opportunity and accommodations
QXO is an Equal Opportunity Employer.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
