layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Sales Services Manager - Japan
Lutron
Tokyo, Japan; Coopersburg, Pennsylvania
Source: Lutron careers · View original posting
Employer job description
From Lutron's posting. “We” and “our” refer to the employer.
Overview
Lutron is seeking a Sales Services Manager to drive service excellence and operational effectiveness across Japan. This role is responsible for leading all service-related functions and ensuring that service is a key differentiator in winning and growing business.
Supporting Lutron’s three core segments in Japan: Commercial, Hospitality, and Luxury Residential. This role partners closely with the sales organization to enhance customer experience, strengthen Lutron’s reputation, and ensure seamless execution across the project lifecycle.
The Sales Services Leader owns the performance, alignment, and continuous improvement of all service functions, while enabling the sales team to stay focused on growth.
Responsibilities
- Lead all service functions to deliver consistent operational excellence
- Drive high-quality service execution across all project segments
- Partner with sales to enable focus on core business growth
- Own cross-functional issue resolution and process improvement
- Build and nurture strong customer and partner relationships
- Lead, develop, and mentor the Japan service team