Patient Access Representative - Emergency Department

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.

This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Patient Access Representative

Mercy Hospital St. Louis - Emergency Department

PRN

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Evening Shift

Position Summary

The Patient Access Representative is often the first point of contact for our patients and families and plays a critical role in creating a positive experience that reflects Mercy's mission, values, and service standards. This position is responsible for facilitating all aspects of the patient's entry into the Emergency Department, including registration, insurance verification, financial clearance, benefit verification, and collection of accurate demographic and insurance information.