From Reliance Inc.'s posting. “We” and “our” refer to the employer.
Job Summary
Sales
Trainee
(Earle M. Jorgensen, Phoenix, AZ)
Reports To:
Inside Sales Manager /
General Manager
FLSA Status:
Non-
Exempt
Type of Position: Full-Time / Regular
Company Summary
EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.
Location Summary - EMJ Phoenix
EMJ has been part of the Phoenix community since 1960. Our location proudly serves customers across Arizona and Southern New Mexico, delivering the high‑quality service and reliable support that define our organization.
Our Phoenix team is growing, and we’re looking for energetic, personable, and solution‑oriented individuals who are ready to make an impact. Guided by our company motto—“Hustle, That’s All”—we work hard every day to meet our customers’ needs with speed, accuracy, and dedication.
We are proud to be AS9120B certified, which reflects our ongoing commitment to quality, traceability, and continuous improvement. At EMJ Phoenix we challenge ourselves daily to enhance our processes and provide exceptional value to every customer we serve.
Job Summary
The Inside Sales Trainee position is designed to provide individuals with the training and experience needed to develop into a successful Inside Sales Representative. This full-time role includes structured, hands-on training and day-to-day involvement in sales activities. The trainee will learn to manage customer accounts, process quotes and orders, provide product support, and build a solid foundation in sales practices within the metals industry.
Upon successful completion of the training period, the trainee may transition into an Inside Sales Representative role.
What We Offer
Medical, dental, and vision coverage with affordable employee contribution rates.
401(k) plan with company match up to 4%.
Life and AD&D insurance, short- and long-term disability coverage.
Employee Assistance Program (EAP), including counseling, legal, and financial support.
Paid Time Off (PTO) and 9 paid holidays.
Flexible Spending Accounts for healthcare and dependent care.
Wellness incentives and access to LiveHealth
Online.
Employee discount program with over 30,000 deals.
Community engagement and volunteer opportunities.
Opportunities for advancement
Professional development assistance
Tuition reimbursement
Base salary of $49,000–$60,000 per year, based on qualifications and experience.
Sales Incentive Program:
Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion
Function in the Job
Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function
Essential Job Duties
Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
Support order entry, pricing reviews, product availability checks, and certification coordination.
Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
Maintain accurate records and documentation related to sales activities.
Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
Adhere to all company safety protocols, procedures, and ethical standards.
Required Skills
Qualifications
0–2 years of professional experience, preferably in a sales, service, or office environment.
High School diploma or GED required
; bachelor’s degree preferred.
Excellent written and verbal communication skills.
Strong interest in developing a career in sales.
Proficiency in Microsoft Office and the ability to learn sales systems.
Effective time management, attention to detail, and organizational skills.
Ability to work in a fast-paced team environment with multiple priorities.
Customer-focused with a professional demeanor and strong work ethic.
Bilingual (Spanish) preferred but not required.
Proficient in basic math functions.
EEO Statement
Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN
Responsibilities
Essential Job Duties
Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
Support order entry, pricing reviews, product availability checks, and certification coordination.
Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
Maintain accurate records and documentation related to sales activities.
Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
Adhere to all company safety protocols, procedures, and ethical standards.
Qualifications
Qualifications
0–2 years of professional experience, preferably in a sales, service, or office environment.
High School diploma or GED required
; bachelor’s degree preferred.
Excellent written and verbal communication skills.
Strong interest in developing a career in sales.
Proficiency in Microsoft Office and the ability to learn sales systems.
Effective time management, attention to detail, and organizational skills.
Ability to work in a fast-paced team environment with multiple priorities.
Customer-focused with a professional demeanor and strong work ethic.
Bilingual (Spanish) preferred but not required.
Proficient in basic math functions.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
