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The Bancorp
Sioux Falls, South Dakota
Source: The Bancorp careers · View original posting
From The Bancorp's posting. “We” and “our” refer to the employer.
Position Summary
***This position is available in our Sioux Falls, SD or Wilmington, DE office.***
At The Bancorp, we’ve spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking approach to deliver creative, real-world solutions. We work side by side with our partners to help them grow and innovate with confidence.
Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes.
Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve.
The AVP EmFi Technology Service Owner role supports and coordinates the EmFi technology support service through production application support, incident response coordination, vendor escalation, support readiness, and operating model execution. Supports the execution of support processes across Product, Technology, Operations, Infrastructure, Network, Cybersecurity, Compliance, Risk, external vendors, and offshore support resources.
Serves as a primary Technology point of contact for EmFi production support and supports onshore review and escalation of regulatory-sensitive decisions, production changes, partner communications, and significant incidents while coordinating approved offshore activities for monitoring, triage, ticket enrichment, documentation, runbook execution, and SEV3/SEV4 support.
The role performs advanced technical investigation and analysis for production issues involving APIs, integrations, application logs, databases, transactions, onboarding processes, and third-party platforms. Matters involving significant business risk, production approval authority, contractual decisions, or material regulatory impact are escalated to Technology leadership and the appropriate control functions.
Success means maintaining reliable EmFi technology support through effective incident coordination, timely issue resolution, strong documentation, and clear cross-functional communication.
Why This Role Matters
This role helps protect EmFi service stability, customer and partner experience, and operational resilience by coordinating production support across Technology, business teams, vendors, and control functions.
Additional Information
This job will be open and accepting applications for a minimum of five days from the date it was posted.
Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
Success means maintaining reliable EmFi technology support through effective incident coordination, timely issue resolution, strong documentation, and clear cross-functional communication.
Why This Role Matters
This role helps protect EmFi service stability, customer and partner experience, and operational resilience by coordinating production support across Technology, business teams, vendors, and control functions.
The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.
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