layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Nuuly Temporary Customer Success Associate (Part-Time, Weekends)
URBN / Urban Outfitters
PA, Pennsylvania
Source: URBN / Urban Outfitters careers · View original posting
Employer job description
From URBN / Urban Outfitters's posting. “We” and “our” refer to the employer.
Role Summary
The Customer Success Associate, Tier 1 is responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail and a strong customer-first mindset.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand.
Expected hours for the role are Friday, Saturday Sunday 9am-5pm EST. Hours are subject to change depending on the needs of the business.
- Role Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary