layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Terrain Home Stylist at URBN / Urban Outfitters | LAYIQ

Customer Experience
Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits working with a stylist and any other applicable Design Services
Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
Advocates for technology usage and encourages the team to transact in the moment, upsell/cross-sell, and clientele
Teamwork + Mentorship
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Identifies terrain home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
Utilizes brand resources to share relevant styling and product knowledge with the team to elevate associate confidence in servicing the terrain customer
Visual + Business Operations
Reviews store business to understand buying trends, influence product recommendations and selling decisions, and to drive home department business
Takes ownership of the terrain business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
Partners with visual team to execute seasonal updates for showrooms, new concepts, and design space
Upholds accountability and productivity for part-time or full-time zoned stylist hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates
Communication + Relationships
Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Terrain Home Stylist

Employer job description

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