Responsibilities
About You
The Ultimate People Person:
You elevate the guest experience through genuine engagement, warmth, and intuitive service.
A Master of the Floor:
You thrive in the fast-paced tempo of a well-orchestrated shift, effortlessly keeping the team on track while meeting operational targets.
Detail-Oriented & Organized:
You have a passion for the nuances and high standards that turn a standard shift into an exceptional experience.
Driven by Ownership:
You are highly motivated by our unique environment, bringing a deep sense of pride, accountability, and care to every single shift.
An Emotionally Intelligent Communicator:
Your exceptional active listening skills and empathy allow you to foster a positive, collaborative, and psychological safe team culture.
Grounded in Integrity:
You lead by example at all times, without exception.
Essential Duties
Shift Leadership:
Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards. Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
Brand Ambassador:
Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
Active Engagement:
Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
Feedback & Connection:
Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
Service Redirection:
Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
Safety & Compliance:
Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
Proactive Problem Solving:
Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
Culture Creator:
Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
Continuous Feedback:
Champion a culture of transparency and growth by providing candid, actionable feedback to team members while actively soliciting upward communication and ideas from the floor.
Qualifications
- Commitment Expectations
- Approximately 40 hours per week
- Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage
- Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed
Qualifications
- 1-2 years of restaurant supervisory experience
- Experience with restaurant technical applications, including POS & OpenTable
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
