layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Clinic Operations Director at linkhealth | LAYIQ

Clinic Operational & Process Improvement (40%) the day-to-day operations of Link Health's clinic programs, including staffing and resource coordination, workflow management, operational planning, and performance tracking.
Maintain a regular presence in Boston-area clinics to understand frontline operations, support staff, troubleshoot operational challenges, and ensure clinic teams have what they need to succeed.
Regularly review clinic performance data to identify trends, understand where clinics or teams are falling short of goals, and work directly with staff to address barriers and improve results.
Respond to clinic performance issues by identifying root causes, developing clear action plans, assigning ownership, and following through until issues are resolved.
Drive continuous improvement initiatives using data-driven methodologies and performance metrics
Manage strategic operational projects and organizational initiatives as assigned by the Executive Director.
Directly supervise, coach, and develop the Clinic Operations Manager and Clinic Operations Coordinator, ensuring clear goals, priorities, and accountability.
Partner with Research, Technology, and other organizational teams to identify operational needs, resolve challenges, and improve service delivery.
Partnership Development & Management (30%)
Maintain strong day-to-day working relationships with clinical, academic, and community partners supporting Link Health's clinic operations.
Identify, evaluate, and prioritize potential clinical, academic, community, and strategic partners based on mission alignment, operational fit, and potential impact.
Collaborate across teams to execute joint projects with partners, as well as manage day-to-day operational activities of the Clinic Ops Team
Monitor the operational performance of clinic partnerships using agreed-upon metrics, staff and partner feedback, and other relevant data, and address issues that affect successful delivery.
Establish consistent project management practices, tools, and standards for partnership initiatives.
Collaborate with internal teams to ensure partnership commitments translate into effective operational execution.
Tech Collaboration & Communication (20%)
Partner with the Technology Team to align technology solutions with Clinic Operations Team needs and partnership requirements
Work across teams to ensure operational needs and frontline perspectives are considered when new systems, tools, or processes are developed and implemented.
Interface with automated systems and chatbot technology to optimize operational workflows
Provide the Executive Director with clear and timely updates on clinic performance, operational challenges, partner issues, risks, and recommended actions.
Organizational Leadership & Planning (10%)
Partner with the Executive Director to translate organizational priorities into clear clinic operational plans, timelines, and measurable outcomes.
Bring insights from clinic operations, partners and data into organization planning and decision-making
Anticipate operational risks and capacity needs and proactively recommend solutions to the Executive Director.
Ensure strategic initiatives are effectively implemented, and that progress and results are communicated to organizational leadership.
Required Experience & Skills
Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or related field; Master's degree preferred
5+ years of experience in operations management, program management, business development, or strategic partnerships in healthcare, community services or related fields.
Deep understanding of federal, state, and local safety net, public benefits, and social services programs, specifically Medicaid and SNAP
Proven track record of developing and managing strategic alliances with measurable outcomes
Strong operational and project management experience with demonstrated process improvement results
Strong written and verbal communication skills and the ability to work effectively with frontline staff, organizational leadership, and external partners.
Demonstrated ability to manage teams, including setting goals, providing feedback, managing performance, and developing employees.

Clinic Operations Director

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