layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Relationship Manager - Global Payment Solutions - Payment Clients, Vendors, Networks, Partners at Bank of America | LAYIQ

5-10 yrs of relevant business experience and comfort with basic financial modeling (i.e. corporate finance, corporate strategy, consulting)
Proven experience managing relationships with clients for payment products, programs and services
Ability to interpret payment performance data, service metrics, and operational trends from multiple systems and reporting sources
Experience analyzing fraud and chargeback performance, identifying trends and partnering with client and internal teams to improve outcomes
Advanced analytical and problem-solving skills and the ability to identify root causes and recommend practical solutions
Proficiency in Microsoft Office (comfort with Excel and PowerPoint are required)
Excellent verbal and written communication skills including the ability to present insights and recommendations to senior client stakeholders
Demonstrated ability to coordinate across product, operations, technology and service teams to resolve issues and drive results
Strong organizational skills with the ability to manage multiple priorities, deadlines and client commitments in a fast-paced environment
Desired Qualifications: Experience with treasury management, commercial payments, merchant services or receivables/payables solutions
Proficiency with reporting and analytics tools such as Excel, Tableau or similar programs
Experience developing client performance dashboards, executive business reviews and actionable management reporting
Strong commercial mindset with the ability to identify cross-sell opportunities and support client growth strategies
Knowledge of payment operations, implementation processes and service-level performance management
Bachelor’s degree in business, finance, economics, analytics or a related field
Skills: Business Acumen
Critical Thinking
Customer and Client Focus
Result Orientation
Analytical Thinking
Collaboration
Oral Communications
Stakeholder Management
Adaptability
Innovative Thinking
Planning
Prioritization
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post.
Shift: 1st shift (United States of America)
Hours Per Week: 40

Relationship Manager - Global Payment Solutions - Payment Clients, Vendors, Networks, Partners

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