Veterinary Customer Service Represensitive

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

• Front Desk & Client Interaction
• Greet clients and their pets when they arrive at the clinic
• Answer phone calls and respond to voice messages, emails, texts and online appointment requests
• Provide general information about services, hours, and policies
• Check clients in and out for appointments
• New client check in, new client forms and entry of new client/patients into practice software
• Create and distribute new client folders
• Keep reception and waiting areas clean
• Appointment Scheduling
• Schedule appointments
• Coordinate urgent or emergency appointments and secure deposits when needed
• Call to remind and confirm upcoming appointments
• Medical Record Management
• Create and update patient records
• Obtain and enter records from other vet offices
• Verify and update client contact information
• Scan or upload documents
• Follow up to obtain correct client information when reminder cards are returned
• 📞 Client Communication
• Relay messages between veterinarians, technicians, and pet owners
• Notify clients when prescriptions, lab results, or pets are ready for pickup
• Follow up with clients after appointments or procedures
• Respond to reviews in online platforms
• Discuss feedbacks with clients and fulfill the clients' needs
• Administrative Support
• Order or track front desk supplies
• Help coordinate referrals to specialty clinics if needed
• Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

Requirements

• Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.