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CoStar Group
US-VA Richmond - CoStar Tower
Source: CoStar Group careers · View original posting
From CoStar Group's posting. “We” and “our” refer to the employer.
Service Assurance Associate-Bilingual French/English
Job Description
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees,
and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group. In this role, you proactively call customers, actively listen, and remain unbiased as you accurately capture their feedback. In addition, you inspect and audit the quality of interaction data entry.
This position is in office Monday through Friday.
Complete Service Score Surveys, via outbound calling, with customers/potential customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group. Approximately 200+ outbound calls per day, resulting in roughly 30 connects. Purpose is to monitor, audit, and analyze all aspects of the organizations property catalogue and services to ensure internal quality standards are met.
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