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Andersen Corporation
Livonia, MI
Source: Andersen Corporation careers · View original posting
From Andersen Corporation's posting. “We” and “our” refer to the employer.
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
The Supervisor Installation will support Installation Manager(s) in leading the installation team, the project management team, the service team, and ultimately increasing the branch operating profit by increasing the effectiveness, as measured by first time through (FTT) and retail location remakes of individual sub- contractors and employees by providing coaching and training focused on improving installation process skills, product knowledge, service knowledge as well as installation and industry knowledge.
PRIMARY RESPONSIBILITIES
Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.
Analyze individual and team metrics to determine focus areas of training. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
Partner with branch leadership team on resolving open issues and identifying areas of improvement. Provide necessary training and support to continuously improve back-office installation, project management and service processes and paperwork.
Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor.
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