layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Garan, Incorporated
New York, NY, US
Source: Garan, Incorporated careers · View original posting
From Garan, Incorporated's posting. “We” and “our” refer to the employer.
Title: Senior Tech Lead Support
Location: New York
Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children’s apparel, with global offices across the United States, Asia, and Central America.
Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands‑on end‑user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement.
The Senior Tech Lead Support is employee‑experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization.
This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high‑quality user support and technical expertise within their areas of responsibility.
Duties and Responsibilities
Provide hands‑on end‑user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote‑assistance tools, and onsite support.
Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment.
Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools.
Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints.
Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end‑user training and documentation as needed.
Support and troubleshoot AI‑powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency.
Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements.
Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting.
Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare‑parts inventory.
Recommend and help implement system and technology improvements to enhance reliability, security, and user experience.
Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required.
5 days in-office with occasional after hours and weekend support shifts
Limited travel to other Garan offices (as needed)
Compensation
Starting at $100,000/year.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: