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Ocean Casino Resort
Atlantic City, NJ, US
Source: Ocean Casino Resort careers · View original posting
From Ocean Casino Resort's posting. “We” and “our” refer to the employer.
The Shift Manager Front Office is responsible for directly overseeing the front office operations on an assigned shift. This position ensures excellent guest service, smooth team performance, and adherence to the hotel’s policies and standards.
· Assign tasks and manage scheduling to meet operational needs.
· Ensures the front desk staff is running smoothly, efficiently and productively during shifts.
· Communicate seamlessly with other managers and departments about guest or operational concerns.
· Monitor hotel availability and inventory of front desk supplies and equipment
· Ensure accurate processing of financial transactions and reports
· Monitor lobby areas, ensuring cleanliness, organization, and guest comfort.
· Exposure to casino related environmental factors, including but not limited to, secondhand smoke, excessive noise & stress related to servicing customers in a fast-paced environment
· Professional demeanor and appearance.
· Detail-oriented, with a proactive approach to operational challenges.
· Customer-focused mindset with a passion for delivering exceptional guest experiences.
· Must be able to work holidays, weekends, & flexible shifts/hours
Must be able to lift/push/pull up to 50 pounds
Computer related experience desired including HMS and SYNKROS
High school diploma or equivalent (hospitality degree preferred)
A minimum of 3+years of appropriate experience in Front office operations.
Customer service experience is required
Strong leadership and organizational skills
Excellent communication and interpersonal abilities.
Problem solving and conflict resolution expertise.
Ability to effectively communicate in English (Read, Write, Speak & Understand).
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