Knowledge Skills and Abilities:
Must have basic PC skills that include a combination of working in Microsoft Windows operating systems and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure and with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis, or those resistant of or negative toward (healthcare or social service?) organizations.
Ability to apply time management practices to prioritize, schedule, and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Available 40 hours a week, with flexibility to work some evenings and weekends..
Ability to successfully manage conflict and negotiate “win-win” solutions.
Must be able to multi-task, prioritize activities, And manage time effectively.
Exceptional follow through on tasks and assignments
Requirements
- Your previous work life, experience & education must include: High school diploma or equivalent
- 2+ years of full-time work/volunteer experience in serving diverse populations, including LGBTQIA communities and communities of color (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of full-time work/volunteer experience)
- Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving
- Proficient using computer software applications, such as Microsoft Word, Outlook, and Excel
- Strong written and verbal communication abilities
- Bilingual (English/Spanish)
- Additional Preferred Requirements: Bachelor’s degree in a social science or public health discipline.
- Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree. 1+ year(s) of direct experience with HIV counseling and testing and/or case management. Knowledge of insurance navigation and appointment scheduling.
- Familiarity and experience using a trauma-informed approach to working with individuals.
- Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities.
- Ability to work harmoniously with diverse groups of individuals.
- Experience working with an ethnically, culturally, and racially diverse work staff.
- Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment.
- Ability to perform phlebotomy, or a willingness to be trained in phlebotomy.
- Experience in healthcare is preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
