layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Associate Customer Success Manager
Zifo
South San Francisco, CA, US
Source: Zifo careers · View original posting
Employer job description
From Zifo's posting. “We” and “our” refer to the employer.
Location: South San Francisco, CA
**This role is not eligible for relocation assistance**
Background
Zifo is seeking an Associate Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies.
Associate Customer Success Manager Role Summary
We are looking for an individual who demonstrates strong commitment to proactive account management, maintains current revenue streams, consistently develops the revenue pipeline within the customer portfolio, and fosters successful, long-term partnerships with our clients.
Core Responsibilities
· Partner with Customer Success and Delivery teams in kick starting engagement with new Customers/business areas/products.
- · Understand Customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
- · Assist in the Management of the Engagement with Customers and Zifo’s internal teams, in alignment with Zifo’s culture and values
- · Partner with Service Delivery Management teams in Zifo to ensure transition of projects from Account Mining to Project execution