layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Cloud Technical Support Analyst at Credence | LAYIQ

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
Current CompTIA Security+ certification, or ability to obtain within the first 60 days
Current AWS certification, or ability to obtain within the first 90 days
3+ years of experience supporting technical programs, cloud operations, infrastructure operations, IT service delivery, customer support, or program coordination in a technical environment
Familiarity with AWS cloud hosting concepts, shared responsibility models, secure operational processes, and cloud modernization activities
Experience with ServiceNow, Jira, Confluence, SharePoint, Teams, or similar collaboration and workflow management tools.
Experience supporting onboarding, migration, production support, release coordination, or operational readiness activities for enterprise applications.
Familiarity with access request workflows, incident management, change management, and operational intake processes.
Experience preparing executive-ready status updates, risk summaries, customer briefings, or action item reports.
Ability to translate technical topics into clear, actionable communication for non-technical stakeholders.
Experience coordinating across technical teams, customers, program offices, vendors, and other stakeholders to resolve issues and support operational outcomes.
Strong written and verbal communication skills, including the ability to prepare clear meeting notes, status updates, action item trackers, and customer-facing correspondence.
Ability to understand cloud hosting concepts, operational workflows, incident/ticket management processes, and technical dependencies well enough to communicate effectively with engineering and customer teams.
Experience tracking risks, issues, action items, dependencies, and decisions through closure in a fast-paced environment.
Ability to manage competing priorities, follow up consistently, and maintain attention to detail across multiple programs or applications.
Professional presence and customer-service mindset, with the ability to build trust with government customers, system integrators, and internal teams.
Ability to work in an agile, fast-paced environment with dynamic deadlines and evolving mission needs.

Cloud Technical Support Analyst

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Responsibilities include, but are not limited to:

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